Services-04

SERVICE

Commercial &
Customer Synergy
Service

"Synergy in Simplicity. Results in Motion"

Commercial & Customer
Synergy Service

"See Your Revenue Potential Like Never Before"

Service Overview:
We deliver comprehensive hotel sales and marketing strategies that seamlessly integrate with operational excellence to create memorable guest journeys. Our approach combines revenue-driving commercial tactics with service delivery that exceeds expectations at every touchpoint.
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Key Features & Benefits:

Strategic Sales & Marketing:

  • Develop comprehensive sales and marketing blueprints tailored to your property's unique positioning
  • Create revenue-driving commercial strategies that align with your guest experience goals
  • Design marketing campaigns that accurately reflect your service capabilities and brand promise
  • Design targeted market segmentation strategies for leisure, business, and group segments
  • Implement dynamic pricing strategies that maximize revenue while maintaining brand integrity

Digital Marketing & Online Reputation Management

  • Optimize online presence across booking platforms, social media, and review sites
  • Develop content marketing strategies that showcase your property's unique selling points
  • Implement reputation management systems to monitor and respond to guest feedback
  • Create social media engagement strategies that build brand awareness and direct bookings
  • Optimize website conversion rates to increase direct bookings and reduce OTA dependency

Operational Excellence Integration

  • Coordinate seamless communication between departments for consistent guest experience
  • Implement standard operating procedures that support both efficiency and service quality
  • Design staff scheduling strategies that maintain service levels during peak and off-peak periods

Comprehensive Hotel Auditing:

  • Conduct detailed operational assessments across all hotel departments
  • Identify gaps between brand positioning and actual service delivery
  • Evaluate touchpoints throughout the entire guest journey for consistency and quality

Targeted Training Programs:

  • Upselling Techniques: Train staff to identify and present upgrade opportunities naturally
  • Service Recovery: Develop protocols for handling complaints and turning negative experiences positive
  • Cultural Sensitivity: Provide training for serving diverse international guest demographics
  • Communication Skills: Enhance guest interaction quality across all departments
  • Product Knowledge: Ensure staff can confidently recommend hotel amenities and local attractions

Results-Driven Integration:

  • Transform guest interactions into memorable moments that generate positive reviews
  • Build authentic service excellence that supports long-term commercial success
  • Create loyal guest advocates who drive repeat bookings and referral business
  • Align operational performance with revenue goals for sustainable growth

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Perfect For:
Hotels with existing revenue teams needing expert guidance for specific projects, seasonal properties, or properties preparing for major market changes.

Typical Engagement:
2-8 week projects with clearly defined deliverables and measurable outcomes.

Why Revenue Starâ„¢ System?

Transform Complex Data into Clear Decisions
Revenue Starâ„¢ converts overwhelming revenue data into intuitive, visual insights that any team member can understand and act upon, regardless of their technical expertise.

User-Friendly for All Experience Levels
Built on Power BI’s robust platform but designed for hospitality professionals, not data analysts. Your front desk staff can make confident pricing recommendations alongside your revenue manager.

Maximize Room Rate Yield
Identify optimal pricing windows and rate opportunities you might be missing, ensuring you capture maximum revenue from every booking without compromising occupancy.

Easy Sharing Capabilities
Seamlessly share reports and dashboards to align teams and drive unified strategy

Advanced Forecasting
Precise demand forecasting up to 365 days ahead through sophisticated algorithms

Revenue Star is our proprietary Power BI-based dashboard that empowers hotels to:

  • Revenue Snapshot: AI explains in plain language what your hotel should focus on right now.
  • Forecast more accurately
  • Align pricing with real demand
  • Gain clarity—whether or not you have an RMS

Please connect us

Business Request – Hotel Consultant Service

FAQ

Frequently asked questions

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What makes PatiX & Co different from other hospitality consultants?

We specialize exclusively in boutique and luxury hotels, bringing 20+ years of hands-on experience from Thailand, Middle East, and Australia. Our team includes a former Michelin Guide inspector and our proprietary Revenue Starâ„¢ system provides enterprise-level revenue management at boutique hotel scale.

We focus on boutique hotels, luxury properties, and small to mid-sized hotels that require personalized attention and specialized strategies rather than one-size-fits- all solutions.

While our headquarters is in Thailand and we have deep expertise in the Thai market, our international experience allows us to work with properties globally, adapting strategies to local market conditions.

Revenue Starâ„¢ is our proprietary Power BI-based platform that transforms complex revenue data into clear, actionable insights. Unlike complicated systems requiring technical expertise, it’s designed for hotel teams of all experience levels to make confident pricing decisions.

No. Revenue Starâ„¢ is specifically designed to be user-friendly for hospitality professionals, not data analysts. Your front desk staff can make pricing recommendations alongside your revenue manager.

Most clients see improved pricing decisions within the first month of implementation, with measurable revenue improvements typically visible within 60-90 days.

Yes, Revenue Starâ„¢ is designed to work seamlessly with existing hotel management systems without disrupting your daily operations.

Our team includes a former Michelin Guide inspector with years of experience evaluating Europe’s finest restaurants. We bring world-class culinary standards to menu reviews, service auditing, and operational improvements.

Yes, we provide comprehensive menu analysis including design recommendations, pricing optimization, operational efficiency improvements, and presentation standards that meet the F&B trend.

Absolutely. We analyze your entire F&B operation from kitchen efficiency to service delivery, identifying opportunities to increase revenue while maintaining quality standards.

We analyze your current manning structure to identify optimization opportunities, implement cross-training programs, and create efficient scheduling systems that reduce labor costs without compromising guest experience.

We provide comprehensive training covering upselling techniques, service recovery, cultural sensitivity, communication skills, and leadership development tailored to your property’s specific needs.

Project timelines vary based on scope. Revenue Starâ„¢ implementation typically takes 2-4 weeks, while comprehensive operational audits and strategy development can range from 1-3 months.

Yes, we provide ongoing support packages including monthly performance reviews, system updates, and continuous optimization to ensure sustained results.

We track specific metrics including RevPAR improvements, guest satisfaction scores, operational efficiency gains, and cost savings, providing detailed monthly reports with actionable insights.

During our initial consultation, we conduct a comprehensive assessment to identify your property’s most critical needs and prioritize services that will deliver the greatest impact.

We work with your existing team whenever possible, providing training and development to maximize their potential before recommending new hires.

We’ll need basic property information, current performance data (if available), and your specific goals and challenges. We can work with whatever data you have available.

Contact us through our website, email, or phone to schedule your complimentary initial consultation where we’ll discuss your property’s specific needs and opportunities.

Yes, we offer both on-site and virtual consultations to accommodate your preferences and scheduling needs, with follow-up support available remotely or in- person.